Shipping Policy

At AesthoLook, every order is packed with care and handed to a trusted courier partner so it reaches you safely and on time.

This page explains how we ship your order: charges, timelines, tracking, Cash on Delivery and what happens if something goes wrong in transit. Exchanges, replacements and refunds are covered in our Return & Exchange Policy.

• Prepaid orders: Free shipping across India.
• Cash on Delivery (COD): A COD fee of ₹80 applies and is shown at checkout before you place your order.
• There are no other hidden delivery charges.

• Order Processing: Orders are processed and dispatched within 1–2 business days after the order is confirmed.
• Delivery Timeline: Orders usually reach you within 3–5 business days after dispatch. The estimated delivery time is also shown at checkout.
• Delivery Delays: Delivery time may vary depending on your location, festivals, public holidays, weather conditions or courier service disruptions.

• Once you place an order, you will receive a confirmation by email or message.
• When your order is shipped, you can view its tracking details in the Account section of our website. Log in with the email used at checkout and open your order under Orders.
• If you need help tracking your order, contact us on WhatsApp or email.
• Once your order is shipped, the shipment is handled by our delivery partner. If you face any issue with delivery, contact us and we will help you resolve it with the courier.

• COD is available with a fee of ₹80, shown at checkout.
• Refused COD orders: If a COD order is refused at delivery without a valid reason, COD will be disabled for your future orders. You can still order using prepaid payment.
• Refusals caused by courier delays or by an error on our side do not count against you.

• Please make sure your name, full address, pincode and phone number are correct when placing your order.
• To correct your address, contact us on WhatsApp or email before your order is shipped.
• AesthoLook is not responsible for delays or failed deliveries caused by incorrect or incomplete address details.

If your parcel arrives damaged, or an item is wrong or missing, we will replace it free of cost, including pickup and delivery.

• Report the issue within 48 hours of delivery.
• A complete, uncut unboxing video is mandatory. It must start with the sealed parcel and its shipping label clearly visible.

See our Return & Exchange Policy for the full conditions.

• You can cancel your order anytime before it is shipped by contacting us on WhatsApp or email. There is no cancellation fee.
• Once an order has been shipped, it cannot be cancelled.
• For cancelled prepaid orders, the full amount is refunded to your original payment method (bank account, UPI or card) through Razorpay, usually within 5–7 business days.
• The same applies if we cancel your order, for example due to stock unavailability or a pricing error.

• Size exchange: A one-time fee of ₹99 covers both the reverse pickup and shipping your new size. It is free if we sent you the wrong size.
• Replacements for damaged, defective, wrong or missing items are shipped free of cost.
• Reverse pickup is done by our courier partner Delhivery. If pickup is not available at your pincode, you can self-ship the item to the address we share with you.
• Your new item is dispatched once the original reaches us and passes our quality check. It usually reaches you within 5–7 business days after we receive the original item.

Full details are in our Return & Exchange Policy.

For any questions about shipping or your order, please contact us:

AesthoLook

Email: info@aestholook.com

WhatsApp / Call: +91 9998253534

Monday to Saturday, 10 AM – 7 PM IST