Return & Exchange Policy

At AesthoLook, every piece is more than just apparel — it is a reflection of craftsmanship, intention, and attention to detail. From selecting premium fabrics to the final packaging, each order is thoughtfully prepared with care, exclusively for you.

To keep our quality, hygiene and pricing fair for everyone, we do not offer money refunds on delivered orders. Instead, we make it right with an exchange or a free replacement:

• Wrong size? Exchange it for another size of the same product.
• Damaged, defective, wrong or missing item? We replace it free of cost.

Money refunds apply only to prepaid orders that are cancelled before they are shipped (see Order Cancellation & Refunds below).

This page is the single source for all returns, exchanges, replacements and cancellations at AesthoLook.

Finding the perfect fit can be tricky, especially with oversized tees. If your size doesn't fit as expected, you can exchange it.

Eligibility:

• Request must be raised within 48 hours of delivery
• Exchange is for the same product in a different size
• If the size you want is out of stock, you can choose another design at the same price, or wait for your size to be restocked
• Each item can be exchanged only once

Product Condition:

• Unused, unwashed and not altered
• All original tags attached
• Returned in its original packaging

Proof Required:

• Clear photos of the product (front, back and tags) are enough. No video is needed for a size exchange.

Exchange Fee:

• A one-time fee of ₹99 applies to every size exchange. It covers both the reverse pickup and shipping your new size.
• If we sent you the wrong size by mistake, the exchange is completely free.

If something is wrong with your order because of us, we will replace it free of cost, including pickup and delivery.

This covers:

• A damaged or defective product
• A wrong item, wrong size or wrong colour sent by us
• A missing item or an empty package

Requirements:

• Report the issue within 48 hours of delivery
• An unboxing video is mandatory. It must be one continuous, uncut video that starts with the sealed parcel and its shipping label clearly visible, and shows the parcel being opened and the product(s) inside.
• Claims without an unboxing video, or with an edited or paused video, cannot be accepted

Replacement:

• You receive a new piece of the same product
• If the same product is out of stock, you can choose another design at the same price, or wait for it to be restocked

1. Contact us within 48 hours of delivery on WhatsApp at +91 9998253534 or email info@aestholook.com
2. Share your Order ID, the issue, and the size or replacement you want
3. Attach photos (size exchange) or the unboxing video (damaged, wrong or missing item)
4. Once approved, we will arrange a reverse pickup and share the next steps

Reverse Pickup:

• Our courier partner Delhivery collects the item from your address.

If Pickup Is Not Available at Your Pincode:

• You can self-ship the item to the address we share with you. We recommend India Post Speed Post.
• For damaged, defective, wrong or wrong-size items sent by us, we reimburse your courier charges up to ₹100 via UPI on receipt of a valid courier receipt.
• For size exchanges, we waive the ₹99 exchange fee instead.

Delivery of Your New Item:

• We dispatch your exchange or replacement once the original item reaches us and passes our quality check.
• It usually reaches you within 5–7 business days after we receive the original item.

• Items bought with any discount — Buy 2/3/4 offers, combo deals or the popup discount — can still be exchanged.
• An exchange never breaks your bundle or removes your discount.
• Swaps are allowed only for another size, or another design at the same price.
• There is no refund and no extra charge for any price difference.

Cancelling Your Order:

• You can cancel your order anytime before it is shipped by contacting us on WhatsApp at +91 9998253534 or email info@aestholook.com.
• There is no cancellation fee.
• Once an order has been shipped, it cannot be cancelled. After delivery, you can request a size exchange or replacement as described above.

Refunds for Cancelled Prepaid Orders:

• The full amount is refunded to your original payment method (bank account, UPI or card).
• Refunds are processed through Razorpay as soon as the cancellation is confirmed and usually reach you within 5–7 business days.
• We do not offer store credit in place of a refund.
• The same applies if we cancel your order, for example due to stock unavailability or a pricing error.

• Prepaid orders: Free shipping across India.
• Cash on Delivery (COD): A COD fee of ₹80 applies and is shown at checkout.
• Refused COD orders: If a COD order is refused at delivery without a valid reason, COD will be disabled for your future orders. You can still order using prepaid payment.
• Refusals caused by courier delays or by an error on our side do not count against you.

• Requests raised after 48 hours of delivery
• Products that have been worn, washed, altered or damaged after delivery
• Products without original tags or packaging
• Items that have already been exchanged once
• Damaged, wrong or missing item claims without a complete unboxing video
• Minor colour variations due to screen or lighting differences
• Customised or personalised products
• Products marked as not eligible for exchange on the product page

We want our exchange process to stay simple and fair for everyone. Accounts with frequent exchange or claim requests, or signs of misuse, may have their requests refused or charged, and may have COD disabled. Such decisions are made at AesthoLook's discretion.

Should you need any assistance, our team is always here to support you.

Email: info@aestholook.com
WhatsApp / Call: +91 9998253534
Hours: Monday to Saturday, 10 AM – 7 PM IST

As a growing brand, we value your trust above all. Every order you place with us is a part of our journey, and we are committed to delivering an experience that reflects quality, care, and authenticity.

AesthoLook — They Notice You.